Last updated: 17th June 2025
At Vendum Coffee, we are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and store your personal data when you visit www.vendum.coffee, place an order, subscribe to our service, or interact with our content and advertising.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website, you agree to the practices described in this policy.
1. Who we are
Vendum Coffee
Plumstead, London, UK
Website: https://vendum.coffee
Email: [email protected]
We are the data controller of your personal data.
2. What personal data we collect
We collect and process the following types of data:
When you place an order or create an account:
- Name
- Email address
- Postal address
- Phone number (if provided)
- Payment details (processed securely by Stripe — we do not store card details)
- Order history
When you browse our website:
- IP address
- Browser type and version
- Device information
- Referral source
- Cookies and usage data (via tools like Facebook Pixel)
When you opt into marketing:
- Email address
- Marketing preferences
3. How we use your data
We use your personal data to:
- Process and fulfil your orders
- Send you order confirmations, shipping updates, and support emails
- Send occasional marketing emails (only if you’ve opted in)
- Improve our website and customer experience
- Show you relevant ads on Facebook or Instagram using the Facebook Pixel
You can opt out of marketing emails at any time using the unsubscribe link in the email or by contacting us directly.
4. Legal basis for processing
Under UK data protection law, we rely on the following lawful bases:
- Contract – to process and deliver your orders
- Consent – for sending you marketing emails (only when you’ve opted in)
- Legitimate interests – for advertising (e.g. using Facebook Pixel), fraud prevention, and improving our services
5. Sharing your data
We only share your data with trusted third parties necessary for fulfilling your order or providing services:
- Payment processors (e.g. Stripe)
- Shipping providers (e.g. Royal Mail Click & Drop)
- Email providers (e.g. Mailchimp)
- Website hosting and analytics services
- Facebook (for advertising, via Pixel tracking)
We do not sell or rent your personal data.
6. Cookies and tracking
We use cookies and similar technologies for:
- Site functionality
- Analytics and performance
- Advertising via Facebook Pixel
You can manage or block cookies via your browser settings. For more information, please see our Cookie Policy.
7. How long we keep your data
We retain your data only as long as necessary:
- For orders: typically 6 years (for tax and legal reasons)
- For marketing: until you withdraw your consent
- For website analytics: as per our cookie settings
8. Your rights
Under data protection law, you have the right to:
- Access your data
- Correct your data
- Delete your data
- Restrict or object to processing
- Withdraw consent (for marketing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at [email protected].
9. International transfers
Some of our service providers may be based outside the UK. In these cases, we ensure your data is protected through standard contractual clauses or other safeguards as required by law.
10. Updates to this policy
We may update this Privacy Policy occasionally to reflect changes in the law or our services. We recommend checking this page regularly. The latest version will always be available at vendum.coffee/privacy-policy.
Our Privacy policy – in plain English
We’re Vendum Coffee, based in Plumstead, London. We roast beans, take your order, and send it out fresh. We’re not here to mess you around.
Here’s what we do with your info:
What we collect
When you order from us, we take your name, address, email, and payment info. We also track what you’ve bought before so we can do a better job next time.
We use a tool called Facebook Pixel that shows you ads for our coffee after you’ve been on our site. Nothing dodgy – just reminders about what you looked at.
We also collect basic stuff like how you found us, what pages you looked at, and what kind of phone or computer you’re using. Everyone does it – but we keep it tight.
Why we use it
We use your info to:
- Send your coffee
- Keep you updated on your order
- Email you now and then with something worth reading (if you’ve said yes to that)
- Make our website better
- Run the odd ad on Facebook or Instagram
Who we share it with
Only the people we need to. That includes:
- Stripe (to handle payments)
- Royal Mail (to deliver your beans)
- Email tools (for order updates and newsletters)
- Facebook (for ads – they don’t get your name or address)
We don’t sell your info. Not now, not ever.
How long we keep it
We keep your order details for 6 years (HMRC says so). If you signed up for emails, we’ll keep your email until you unsubscribe.
Your rights
It’s your data. You can:
- Ask us what we’ve got
- Get a copy
- Fix anything that’s wrong
- Ask us to delete it
- Tell us to stop sending marketing stuff
Just email [email protected] and we’ll sort it.
No messing
We’re a small outfit. We don’t play games with your data. We keep it safe, use it fairly, and don’t share more than we need to. If we ever change anything, we’ll update this page.